Essential

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  • Customer Experience Analytics
  • Real Estate Performance
  • Marketing Analytics
  • Staff Roster Analytics
  • Staff Roster & Sales Optimisation
  • Sales & Conversion Analytics

Enhanced

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  • Customer Experience Analytics
  • Real Estate Performance
  • Marketing Analytics
  • Staff Roster Analytics
  • Staff Roster & Sales Optimisation
  • Sales & Conversion Analytics

Premium

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  • Customer Experience Analytics
  • Real Estate Performance
  • Marketing Analytics
  • Staff Roster Analytics
  • Staff Roster & Sales Optimisation
  • Sales & Conversion Analytics

Frequently Asked Questions

Do you provide a free trial?

In some circumstances we do provide free trials - get in touch with a member of our team for more info. 

How long does it take to activate Blix Traffic?

If you are using existing Wifi or people counting hardware, Blix Traffic can be setup and running in a matter of minutes using our API's. Where Blix plug 'n' play hardware is used, it usually takes between two and six weeks (depending on the number of stores) from placing your order to be installed, callibrated and setup. 

Can I change plans?

Yes, it is always possible to move from an Essential plan to Enhanced or Premium. However, if you have contracted with Blix on the Premium plan for a period of time, it is not possible to downgrade your plan until that contract period is over. 

What are the contract terms?

You can get Blix Traffic on a minimum contract of 12 months - many customers opt for 24 or 36 month contracts due to the savings these terms provide.

Why is there a minimum 12-month contract term?

Due to the low setup and installation costs of Blix Traffic, we require that customers commit for a minimum period so we can recover the costs of the physical installation, setup and calibration over time. 

Is there volume discount pricing?

Absolutely. Volume discounts kick in at 40+ stores (or Blix sensors). Request a quote for more information.

What ongoing service and Account Management does Blix provide?

At Blix we believe the last thing you need is another dashboard or system to spend countless hours interrogating. Because of this, Blix will provide you with a dedicated Account Manager. Your Account Manager will work closely with you to investigate in-store issues, analyse the data and provide actions to improve the performance of your business. 

What is Customer Experience Analytics?

Customer Experience Analytics includes a range of CX footfall data to measure performance such as walkby's, in-store visits, unique in-store visitors, dwell time, new versus returning customers, recency and frequency of visits, bounce rates, persistent (staff) devices and cross shopping. This data is presented in a range of reports to make doing comparisons, detailed analysis or spotting trends easy.

What is Leases & VM Performance?

Leases & VM Performance enables our customers to evaluate the value of a particular location in terms of it's cross shopping, passing traffic, as well as the conversion of passing traffic to in-store visits. This data is also used to measure visual merchandising and window display performance.

What is Marketing Analytics?

Marketing Analytics enables the measurement of the full buyers journey (also called the sales funnel). By using our API integerations, customers can setup automated feeds of their marketing and media spend data, website analytics, call centre, CRM, foot traffic and sales data to measure the impact of marketing on customer demand and ultimately sales. 

What is Staff Roster Analytics?

Staff Roster Analytics enables the automated import of staff rostering data to be alinged with customer counts and customer experience metrics. This makes it easy to see where and when a store is understaffed, or has a staff training issue. 

What is Staff Roster & Sales Optimisation?

Staff Roster & Sales Optimisation takes our Staff Roster Analytics to another level by then combining staff rosters, customer counts and customer experience metrics with point of sale and staffing cost data. This provides the ability to determine the ideal staff:customer ratio per hour and optimal customer average visit duration to result in the best sales conversion rate, basket size and sales. It is also possible to quickly see the potential revenue gains and cost savings through optimising staff rosters.

What is Sales & Conversion Analytics?

Sales & Conversion Analytics provides detailed insight into key performance and conversion metrics for retail stores on an hourly, daily, weekly, monthly, quarterley and year-on-year basis. A range of reports make it easy to compare the performance of many stores, or a single store on a range of performance metrics and any date range.

Any other questions?

Get in touch with us directly, or read our full FAQ here.