What to look forward to at Inside Retail 2018

Inside retail 2018

Written by Tony Loxton
Jan 30

The Inside Retail event takes place at the Melbourne Convention and Exhibition Centre between the 28th February and the 2nd March 2018, and features more than 30 sessions over three days, with 60-plus speakers, over a hundred exhibitors and 3000 delegates. If you’ve attended the expo in previous years, you’ll know that this is an event not to be missed. Let’s take a quick look at what you can expect from the 2018 Inside Retail event.

The State of Retail in 2018

The retail industry is influenced by global economic and social forces, and retailers must constantly adapt to grow their customer base and deliver exceptional customer experience. Speakers at Inside Retail will cover topics including megatrends, disruptors, changing consumer behaviours, and the evolution of retail.

Emerging Business Trends in the Retail Industry

Established retailers increasingly find themselves needing to adopt new strategies to cater to evolving customer needs. Primarily, these focus on omnichannel retail, resulting in a business model that takes all shopping channels, both physical and digital, into account. Highlights include new business trends disrupting the global retail industry, and how to manage channel conflicts when scaling your business.

Retail Innovation Trends

In recent years, innovation has emerged as a central feature of good retail practice - as the competitive landscape and customer expectations have evolved, the need for retailers to consider increasingly innovative ways of selling to their customers. At the event, you can expect to learn more about using digital tools to achieve innovation in retail, and key lessons from global leaders about maximising relationships to optimise profits.


Good leadership is necessary for businesses in any industry, and retail is no exception. While some people have more capacity for leadership than others, it is a skill that can be learned and nurtured. At this year’s Inside Retail, you can look forward to talks on emotional intelligence, the importance of failure as a part of success, and how to use design thinking and cognitive science in your management.

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